Just a few weeks after the go-live at its sister casino in Lisbon, the legendary Casino Estoril has also implemented the NOVOVISION casino management system as the new futureproof backbone for its business, taking both customer service and experience to the max.
Casino Estoril is renowned for its illustrious history and spectacular size, encompassing not only a broadly diversified casino slots and table games offer, but also five bars, three restaurants, two show venues hosting international acts and a spacious art gallery.
Games comprise almost 500 slot machines as well as Poker, Roulette, Blackjack, Baccarat and the distinctive Portuguese dice game. French Bank.
NOVOVISION was implemented at Casino Estoril with a premium suite of functionalities, enhancing business processes as well as the player journey with NV Core, Access, Pay, Promo, Smart, Tables and more. NOVOVISION Self-Registration Terminals facilitate fast player access to the gaming floor while maintaining the highest security standards. Players can choose to either agree to a biometric registration via fingerprint / facial scan with card or will receive a one-off QR code ticket that entitles them to pass the NV Access gates.
Most of the live tables have been retrofitted with facial recognition equipment and all EGMs have been equipped with NOVOVISION Player Tracking Modules facilitating a smooth gaming experience with the guests’ player account instantly available to them at their fingertips.
Maximum ease of play is sustained by an accurate allocation of promotional points and extra loyalty features at the NOVOVISION Promo Tower. At the same time, the casino benefits from precise accounting and player tracking data at the touch of a button and in real time.
The installation at Casino Estoril went live in mid-February after a roll-out that was accomplished within just one week.
George Paterakis, Project Manager NBS, says: “Seeing NOVOVISION in operation in these renowned casinos is very gratifying for our entire team. The joint effort that was put into this project both by our development teams and the experts at Estoril Sol has yielded a highly customized solution for the unique requirements of these operations.
“My sincere thanks go to all teams involved, to our trusted local partner Diverstock and to the Estoril Sol management for entrusting us with the innovation of their casino management.”
Marcos Pinto, Managing Director Diverstock, adds: “On behalf of the Diverstock team, I would like to thank all involved for the excellent work and support along the entire process. It was admirable to see the synchronized way in which the different teams, from different entities, managed to work together and carried out an implementation plan in half the scheduled time.”
Dr Bruno Ferreira, Gaming Manager/Coordinator Casinos Lisboa & Estoril, says: “With this implementation Estoril Sol completes the systems migration in both properties. System-wise we have a robust solution and will be able to transform our customers’ journey and experience.
“The migration process was again quick and efficient, and I would like to thank NOVOMATIC’s management team for their support throughout the process, and their entire operational team involved in this implementation. I also need to thank Diverstock, Estoril Sol’s long-standing partner, for their commitment and support throughout the process.”
