The Malta Gaming Authority (MGA) is set to repeal Article 13 of its Alternative Dispute Resolution Directive, which requires the removal of references to the Online Dispute Resolution (ODR) Platform.
This move aligns with the EU’s Regulation (EU) 2024/3228, replacing the former Regulation (EU) No 524/2013.
From July 20th, all online B2C licensees must eliminate any mention of the EU’s ODR Platform from their terms and conditions. This platform previously served as a tool for consumers to address disputes with EU businesses.
An MGA spokesperson says: “This change ensures that our licensees maintain clarity in their communications.
“We advise all licensees to consult the EU Regulation directly to ensure full compliance.”
The MGA’s updated guidance emphasizes that licensees are responsible for removing ODR references in user-facing materials to prevent user confusion.
In 2024, the MGA’s enforcement actions included 25 financial penalties and the revocation of eight licenses, as noted in their annual report. The authority also granted 17 new licenses and resolved over 3,300 player complaints, achieving €84.1m (US$90.3m) in revenue, reflecting a significant operating surplus.
Despite adhering to EU directives with this repeal, Malta has recently enacted legislation allowing it to refuse the recognition and enforcement of foreign judgments involving Maltese-registered companies. This move could impact gambling firms benefiting from Malta’s business-friendly environment.
