All SOFTSWISS Game Aggregator clients can now enjoy the highest possible levels of B2B support following the launch a new 24/7 service. for all Game Aggregator clients.
Game Aggregator B2B Customer Support is also bilingual, Russian and English, and the customer support team is always available via a Jira helpdesk, where Game Aggregator clients can create a request ticket. B2B support is priority-based and on average, each new application is processed in no more than 40 minutes.
Game Aggregator B2B Support has almost 30 employees, divided into four main teams: Customer Support, Game Aggregator Setup, Game Release and Partner Portal. This full-cycle support is essential, as the SOFTSWISS Game Aggregator currently has over 11,800 games from 170+ game studios.
Yauheniya Matsiuk, SOFTSWISS Game Aggregator B2B Customer Support Team Lead, said: “The launch of 24/7 support is a big and important step. Our primary objective is to stay in touch at all times to help clients and their players resolve issues as quickly as possible. Thanks to 24/7 support, we are now even closer to that goal. Today, a team of professionals is working around the clock to ensure that our global clients receive first-class service, no matter where they are in the world.”