The first quarter results of the SOFTSWISS Managed Services anti-fraud team show that for these first three months of the year, the service focused on investigating suspicious activity in online casinos and has resolved more than 75 major complaints, saving clients in excess of €2.8m.
These results display the effectiveness of a service aimed at delivering security in daily iGaming operation, whether it is payments or KYC procedures, gameplay or bonusing.
According to the SOFTSWISS Anti-Fraud Service statistics, the sum of confiscations in 2021 was over €14m, 40% more than a year earlier.
“The results of our work demonstrate that we are focused on improving our services literally month by month. Therefore we are looking for new tools to provide the highest level of anti-fraud support. For instance, one of the novelties we’re working on with our R&D teams is introducing artificial intelligence into the team’s work processes in order to move away from manual checks. It will allow us to accelerate the processing of requests and the identification of suspicious activity,” commented Anastasia Vyshinskaya, Anti-Fraud Team Lead.
